Shipping, Returns & Guarantee
Shipping Policies
At Samkas.com, shipping rates are the following:
Flat rate on orders placed at Samkas.com: just $ 4.00!
Flat rate on Wholesale orders: just $15.00!
We are not responsible for packages lost by the shipping service.
Returns and exchanges
Returns:
If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice with reason for return within 14 calendar days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. We do not reimburse shipping fees. Returns will not be accepted after 30 days. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or more value and we will charge you the difference.
Please send all returns and exchanges to the following address:
Att: E-commerce returns.
1674 Bay Rd # 401.
Miami Beach, FL, 33139.
Please see the above section for our return policy and return address. Please write a note on your invoice indicating which item(s) you are returning and what items, colors, and sizes you’d like for your exchange. Any difference in price will be charged or refunded onto your credit card. We unfortunately cannot hold items for exchanges, but if your item(s) are unavailable at the time of processing, we will do everything we can to get the item(s) for you. If your requested item(s) have completely sold out, we will notify you by email and will refund you instead. Please note that it takes 5 business days for us to process exchanges. We unfortunately cannot confirm delivery of your return, but you will receive an email when your exchange is shipped.
Please send all returns and exchanges to the following address:
Att: E-commerce Returns.
1674 Bay Rd #401.
Miami Beach, FL, 33139.
Guarantee:
Samkas jewelry has one year guarantee from the date of purchase, that covers any possible defects that may arise from manufacture, but under no circumstances those caused by misuse by the customer.